Refund policy

Effective Date: 03/19/2026

At Harbor & Grace, we take pride in creating high-quality custom celebration items, printed products, and personalized keepsakes. Due to the custom nature of many of our products, please review this policy carefully before placing your order.

Custom Designs | Personalized Items | Party Details | Digital Files

Because most of our products are made to order, refunds are not available once work has started or once a proof has been approved.

This includes, but is not limited to:

  • Custom buttons

  • Invitations

  • Fans

  • Party decorations

  • Personalized gifts

  • Memorial items

  • Graduation items

  • Baby shower items

  • Wedding items

  • Custom digital designs

  • Printable files

If you have questions before ordering, please contact us before placing your order.

Phone: 803-455-4506
Email: hello@harborandgrace.com

Printed Products

All printed products are final sale.

Please review all proofs carefully before approving your order. Harbor & Grace is not responsible for errors that were approved in the proof.

Because printing is a physical process, slight color differences between screens and printed items may occur. These variations are normal and are not considered defects.

If your order contains a manufacturing error or defect, we will provide a reprint at no charge once the issue has been confirmed.

Reprint turnaround times may vary depending on current workload.

Custom Apparel | Gifts | Personalized Keepsakes

All customized items are non-returnable and non-refundable.

This includes:

  • Personalized gifts

  • Monogrammed items

  • Custom party favors

  • Printed keepsakes

  • Custom stationery

  • Event items

Non-custom, in-stock items may be eligible for return at the discretion of Harbor & Grace.

Return requests must be submitted within 7 days of delivery.

Items must be returned within 14 days of approval.

Customers are responsible for return shipping unless the item arrived damaged or incorrect.

A restocking fee of up to 15% may apply.

Sale Items

All sale items are final sale and cannot be returned or exchanged.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 3 days of delivery.
  • Please include photos of the issue so we can review and resolve the problem.
  • We will offer a replacement or reprint if the error was caused by Harbor & Grace.

Contact Us

Harbor & Grace
Phone: 803-455-4506
Email: hello@harborandgrace.com
Website: www.harborandgrace.com

Agreement

By placing an order with Harbor & Grace, you agree to the terms outlined in this Refund Policy.

We appreciate your support and are honored to be part of your special moments.

Life’s a celebration. We make the details.